Privacy Policy

1. Introduction

RealComply ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, and share information when you use our compliance verification platform at real-comply.com (the "Service").

2. Information We Collect

Account Information: When you sign up, we collect your name, email address, brokerage name, and phone number.

Transaction Files: When you upload transaction files for compliance verification, we temporarily process those files to generate compliance reports. Files are processed and not permanently stored after report generation.

Usage Data: We collect information about how you interact with the Service, including pages visited, features used, and scan history.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transaction files and generate compliance reports
• Communicate with you about your account and the Service
• Send you updates about product features and pricing
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. Transaction files are processed in a secure environment and are not retained after compliance reports are generated.

5. Data Sharing

We do not sell your personal information. We may share information with service providers who assist in operating the Service (e.g., cloud hosting, payment processing). We may also disclose information if required by law or to protect our legal rights.

6. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. To exercise these rights, contact us at nick@real-comply.com.

7. Data Retention

We retain account information for as long as your account is active. Compliance reports (Evidence of Supervision Reports) are retained for the duration of your subscription plus 5 years to support DRE audit requirements. Transaction files are not permanently stored.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us at nick@real-comply.com.